Eventive legal
This policy explains when a payment for Eventive voting packages or services may be refunded.
Last updated: August 23, 2026
You may request a refund for a duplicate charge, an unauthorized transaction, or a technical failure that prevented a paid service from being delivered. Requests should include the transaction details and be submitted promptly.
Payments for votes that have already been successfully submitted are generally non-refundable because the service is delivered immediately. An event's cancellation or a specific organizer promise may create an exception.
Contact Eventive support using the details on our website and provide your name, email address, transaction reference, and reason for the request. We may ask for additional information to verify the transaction.
We review requests fairly and may consult the relevant event organizer or payment provider. Approved refunds are sent to the original payment method, subject to the provider's processing time.
We may update this policy when our services or legal obligations change. The version published on this page applies to payments made after its effective date.